Canadian Call Management Association
COACH U Virtual
Leadership Training
COACH U Virtual Leadership Training
November 6, 2024
1 - 3pm ET
Session One: Confidence in the Workplace
Speaker: Christine Miller
Christine is a visionary thought leader driven by her passion for applying innovative, out-of-the-box solutions to both everyday challenges and complex organizational issues. She thrives on creating tailored strategies that empower teams to work more effectively, continuously surpassing their customer's expectations. With over a decade of experience spanning hospitality, design, workplace strategy, experience, and change management, Christine has a proven track record of delivering impactful results across diverse global sized industries, including finance, corporate real estate and aerospace.
As the founder of The eXperience Group (tXg), Christine is on a mission to optimize ecosystems, making them not only more productive but also by enriching the lives and work experiences of the people that live in them on a daily basis. She emphasizes that organizations must go beyond the basics. By fostering environments that prioritize both employee well-being and customer satisfaction, businesses can not only survive but thrive. Leaders who embrace this mindset will create resilient, adaptable companies that stand out in a competitive marketplace, cultivating loyalty and driving long-term success. Exceptional experiences should be accessible to all.
Session Two: Identifying agent types/traits and best management styles for each
Panelists: Mia Michaud, Leslee Coutinho, Saja Rachid
Facilitator: Neetin Salwan
Neetin Salwan is currently Lead Supervisor at TigerTel Communications, Toronto. He has been with the organization for almost 8 years and has held various positions including Specialist, Quality Control and Team Lead prior to taking on the role of Supervisor.
Neetin is involved in day-to-day operations which involve real-time floor support, managing attendance, assisting with call quality, training, coaching and other administrative tasks. He is very process-oriented and feels it is a fundamental requirement in success.
Striving For Excellence AGENT TRAINING
Includes: New CSR Certification!
November 21 & 22
Edmonton, AB
Details to Follow!
Feedback from attendees:
"The COACH U seminar was an eye opener for me and I am so glad I got the opportunity to participate"
· I loved sharing ideas with other members of the industry from other companies. I got myself some great ideas to implement within my own practices and workplace. I am very excited to go back to work and put in practice everything I have learned in the past two days.
· Christie has helped me a great deal in becoming a better leader in our company . She is so full of knowledge and every time I get to hear her speak it is always AMAZING
· I don't have anything negative to say! I thought she was brilliant the whole time. She managed to captivate my attention from beginning to end and it was so enriching. I loved how she interacted with the whole group and included us in her presentation. It felt like we had a conversation going by sharing ideas, asking questions and having the networking table sessions. – On Keynote Christie Anders