The Value of Pre-Employment Testing
"One thing we all need in this industry, is to hire qualified individuals. There are lots of tools out there to screen candidates, but the advantage of using CPET is that it relates directly to our industry."
Brianna Burke, Executive VP of Operations
Nationwide Inbound Inc.
Section 1
Alphanumeric
This section incorporates drag and drop fields to test alphanumeric skills.
Section 4
Time Zones
Geography, time zones and 24 hour clock are tested using calculation questions and multiple choice.
Section 2
Reading Comprehension
Two sentences are presented for 20 seconds. Applicants must answer true & false questions, type correct answers to questions, or change buttons to display correct answers.
Section 5
Typing
Re-type text into boxes provided.
Section 3
Spelling and Grammar
Count grammatical and spelling errors in a paragraph presented and then fill in blanks with correct answers from multiple choice.
Section 6
Audio Comprehension
Message Taking
Call Handling
Applicants listen to calls,
recording information from a
sample call, answering a series of true or false questions, and writing a short response about call handling.