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Canadian Call Management Association

62nd Annual Convention & Tradeshow
AGENDA

Saturday October 24th, 2026

2:00pm - 6:00pm

Board Meeting

Lake Simcoe Room

Sunday October 25th, 2026

10:00am - 12:00pm

Pre Convention Excursion - Niagara Takes Flight.  **See the Event page to sign up!!  (Additional cost $30/pp )

Meet in Hilton Fallsview Lobby

12:00pm - 4:00 pm

Exhibit Hall Set Up

Victoria Falls Room

                                        5:30pm - 7:30pm

Convention Opening Reception – Wildflower Social Afterwards
Donald Swift Education Endowment - Award Presentation

Great Lakes Room

Monday October 26th, 2026

7:00am

Memorial Morning Walk for Michael Leibowitz

Meet Mike Shantz and Judy Craik in the lobby

8:00am - 9:00am

Networking Breakfast

Foyer - Great Falls Ballroom

9:00am - 9:10am

Welcome and Opening Remarks: CAM-X President Gloria Tonne

Angel/Niagara Falls Room

9:10am - 10:30am

Opening Keynote: Cherry Rose Tan
 Possibility Executed with Artificial Intelligence 
CHERRY ROSE TAN emerges as a beacon of resilience, offering the essential strategies for navigating the pressures of building and leading our organizations into the future.

Angel/Niagara Falls Room

10:30am - 10:40am

Address from Presenting Sponsor - Dedicated People

Angel/Niagara Falls Room

10:40am - 11:00am

Exhibitor Break

Victoria Falls Room

11:00am - 12-00pm

CAM-X Annual General Meeting

Angel/Niagara Falls Room

12:00pm - 1:00pm

Lunch 

Foyer - Great Falls Ballroom

1:00pm - 2:15pm

AI 3.0 - Taulant Matraku & John Fallahee

Angel/Niagara Falls Room


2:15pm - 3:00pm

Address from VIP Sponsors & Supporting Sponsors

Angel/Niagara Falls Room

3:00pm - 3:15pm

Networking Break

Victoria Falls Room

3:15pm -3:45pm

AI - Micro Learning Session 1 - John Fallahee

Angel/Niagara Falls Room

3:45pm - 4:15pm

AI - Micro Learning Session 2 - Taulant Matraku

Angel/Niagara Falls Room

4:15pm - 5:30pm

Wine & Beer with the Vendors

Victoria Falls Room

Tuesday October 27th, 2026

7:00am

Memorial Morning Walk for Michael Leibowitz

Meet Mike Shantz and Judy Craik in the lobby

8:00am - 9:00am

Networking Breakfast

Foyer - Great Falls Ballroom

9:00am - 9:15am

Welcome from ATSI President

Angel/Niagara Falls Room

9:15am - 10:30am

Key Note - Sunjay Nath - 10-80-10 Principle, a practical framework that helps individuals, teams and organizations achieve meaningful and lasting results.

Angel/Niagara Falls Room

10:30am - 11:00am

Exhibitor Break

Victoria Falls Room

11:00am - 11:45am

Operation KPI's  - Tom Dalton 

Angel/Niagara Falls Room

11:45am - 12:30pm

Middle Management -  Jen Ferby, Gloria Tonne, Mindy Rogers

Angel/Niagara Falls Room

12:30pm - 1:30pm

Lunch

Foyer - Great Falls Ballroom

1:30pm - 1:40pm

NAEO Update

Angel/Niagara Falls Room

1:40pm - 2:45pm

Big Ideas start at Small Tables – Gary Pudles

Angel/Niagara Falls Room

2:45pm - 3:00pm

Networking Break

Victoria Falls Room

3:00pm -4:00pm

Round Table Discussions:
- Operations KPI with Tom Dalton
- 
Billing with Mindy Rogers
- 
Marketing with Jen Ferby
- 
AI with Holden Smalbill

Angel/Niagara Falls Room

5:30pm

Gala Event - AEO/AOD Awards Presentation  - Dress to impress!!

Angel/Niagara Falls Room

THANK YOU TO OUR PLATINUM SPONSOR



Thank you to our Executive SPONSORS



THANK YOU TO OUR VIP SPONSORS











Information
Toll-Free 800-896-1054
Phone (905) 309-0224

info@camx.ca

CAMX
PO Box 33012 RPO Franklin
Cambridge, Ontario, N1R 8R8
Canada

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