CAM-X Award of Excellence PLUS

REGISTRATION for the 2026 Program is now closed.  Mystery calls are underway!

Program Overview

The AOE Plus program is focused on the other half of the call, or, the outbound/dispatch portion.  In practical terms, the client experience.

This is the important factor to keep in mind because now more than ever the perception of our clients about the quality of our product is based primarily on their direct experience with our dispatchers, and in a growing number of cases, simply on the written messages we email, text and otherwise send off to them.

Our Description of Excellence

Excellence requires a level of service that considers the caller first in every aspect of the call. Excellence makes a caller believe they are the most important person (or their problem is the most important consideration to your call agent / CSR).

How the agent handles every call, from beginning to end determines the success of your client relationship and the level of repeat business. No matter what is happening in your office on any given day, the caller should never believe your agent is too busy to give them the best service.