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Canadian Call Management Association

PERSONALITY PROFILING

Personality Assessment Overview

This elite assessment system is a pre-employment screening tool developed specifically for CAM-X members to help improve hiring decisions. Rather than relying solely on resumes and interviews, the assessment evaluates candidates using consistent measures of skills, traits, and behavioral characteristics that are proven indicators of job performance. Candidates complete a brief online assessment, and employers receive easy-to-understand results in a red, yellow, and green format, along with tailored interview questions and coaching recommendations. Flexible pricing options, including pay-per-assessment and annual subscriptions, make it an affordable solution for organizations of all sizes looking to hire more confidently, reduce turnover, and strengthen their recruitment process.

Results are broken down by individual categories, allowing employers to quickly identify a candidate's strengths and potential development areas. In addition to the colour-coded ratings, the report provides suggested interview questions and coaching recommendations to help hiring managers make more informed decisions and better support successful candidates after hire.

The red-yellow-green format provides a simple visual summary of how closely a candidate's assessment results align with the traits and competencies associated with success in the role.

  • Green indicates the candidate is expected to exceed expectations in that area and demonstrates strong alignment with the characteristics linked to high performance.

  • Yellow indicates the candidate is expected to meet expectations. They possess many of the desired qualities but may benefit from additional coaching, training, or development in certain areas.

  • Red indicates the candidate may not meet expectations in that area and could face challenges related to the competencies being measured.

Customized for Your Organization
The elite assessment system can be tailored to reflect the unique requirements of your organization and the positions you are hiring for. Assessment categories, performance benchmarks, and reporting can be aligned with the skills, behaviors, and competencies most critical to success. This ensures hiring managers receive meaningful insights that support more accurate candidate comparisons and better hiring decisions.


Gain insight to behavioral patterns of a candidate, making sure they are the right fit.

  • Elite Profiling System

  • Identify Key Characteristics

  • Hire Top Performers

  • Post Interview/Training guide

  • Management Strategies

  • Suggestions for Development

  • Suggested Interview Questions



The CAM-X Personality Assessment is comprised of 7 different Categories.

  • Call Center Customer Relations

  • Call Center Stress Management

  • Cell Center Team Player

  • Call Center Willingness to Help

  • Self-Control

  • Helpline - Listening Skills

  • Service - Orientation


Thank you TO OUR PREFERRED VENDORS











Information
Toll-Free 800-896-1054
Phone (905) 309-0224

info@camx.ca

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