Kindra Fox, Direct Line Teleresponse

As a hiring manager at Direct Line Teleresponse, I have found the C-Pet pre-employment testing to be an invaluable resource in our recruitment process. When hiring for call center positions, it is essential that candidates possess the necessary basic skills to perform the job effectively. However, it can be challenging to determine these skills from resumes or interviews alone.

That is why we rely on the C-Pet test to pre-screen candidates before inviting them for open interviews. The test evaluates visual and audio typing abilities, as well as other basic skill sets, providing us with an accurate assessment of each candidate's capabilities. The test is straightforward to assign to candidates, and the results are emailed as soon as they are complete, making the process quick and efficient.

Thanks to the C-Pet test, we can ensure that we are inviting only the most qualified candidates for further interviews, saving us time and resources while also increasing the likelihood of hiring successful call center employees. Overall, I highly recommend the C-Pet pre-employment testing as a useful resource for any call center hiring manager looking to streamline their recruitment process and ensure they are hiring the best candidates for their team.

Gloria Tonne, Intercon Messaging Inc.

The CAM-X pre-employment test (CPET) has been essential for screening our applicants.

It not only tests the necessary skills needed to assess the skill level required to do the job competently, but the process of emailing prospective applicants and giving them directions to complete the testing also ensures that the applicants are competent using their email, know how to follow written instructions and complete the action items listed; all of which are daily tasks in this role.