The Future Is Calling: An Intro to AI for Call Centre Teams - with Holden Smalbill - Director of Information Technology, Alliance Answer

​This one-hour session is designed for call centre agents, supervisors, trainers, team leads, and decision makers who want a simple and practical introduction to AI.

​You do not need a technical background. This session will explain AI in plain language and show how it can support real call centre work, including communication, coaching, training, customer service, and day-to-day operations.

In this session, we will cover:

• What AI is and how it works

• Examples of different AI tools

• Basic prompting

• Fun and creative ways to use AI

• Call centre-related AI examples

• AI safety and responsible use

• Open forum discussion​

AI is not replacing the human side of customer service. It is becoming another tool that can help teams work smarter, communicate clearly, and prepare for what is next.

Join us for a practical first step into understanding AI for call centre teams.

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